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The Passionate Pediatric Dentist

Dec 9, 2019

The speed of decision making, adapting to the changing needs of the population is key for success. How well an organization can adapt, and make change will determine their level of success. Organizations that have a tough time making decisions do so to their own demise. However, we must be careful to make sure that...

Dec 2, 2019

In any outstanding organization, attention to detail is essential for continued success. If you pay attention to the little things, the big things wont be so big. How does your organization "tend to the little things" to deliver excellent customer service? 

Nov 25, 2019

Never settle, never take anything for granted and your organization will not only succeed, but continue to be successful well into the future. 

Nov 20, 2019

Vendors are people too. It is important that we treat vendors as members of our TEAM, as partners in our organization's mission. As we strive to make our organization exceptional, we should make sure that those we choose to do business with should share the same goal. Why would we settle for anything less? 

Nov 19, 2019

Disney defines two kids of information from studying guest. These are demographics and phychographics. How does your organization assess these two areas and what systems do you have in place to ensure that your organization can adapt and change to meet the changing needs of your guests?