Sep 30, 2019
If you are looking to hiring a practice administrator or an office manager, what do you need to know? In this episode I interview my practice administrator about what she thinks you need to look for when developing your management TEAM. This is a great episode for anyone trying to sort out what type of leadership...
Sep 30, 2019
In any outstanding organization it is important to develop a culture of encouragement. Your TEAM needs to feel valued. How do you as an organization foster a culture that helps to build people up?
Sep 25, 2019
Having a solid training program is essential for success. However, may organizations, after achieving success, will often slack in this department. If you want your organization to be outstanding you need to stay on top of training and make training part of the culture.
Sep 16, 2019
How do you handle maternity leave? In this episode we discuss the answer to a question posed by one of our PDDx members. Each office needs to address this question, so listen and take notes, this is a great discussion.
Sep 16, 2019
Sometimes we need to fire customers. This can be a huge challenge for any organization if you do not already have a process in place for how to deal with clients who disrespect your organization.