Nov 25, 2019
Never settle, never take anything for granted and your organization will not only succeed, but continue to be successful well into the future.
Nov 20, 2019
Vendors are people too. It is important that we treat vendors as members of our TEAM, as partners in our organization's mission. As we strive to make our organization exceptional, we should make sure that those we choose to do business with should share the same goal. Why would we settle for anything less?
Nov 19, 2019
Disney defines two kids of information from studying guest. These are demographics and phychographics. How does your organization assess these two areas and what systems do you have in place to ensure that your organization can adapt and change to meet the changing needs of your guests?
Nov 18, 2019
Why should we skip the vision thing? In this podcast we discuss some thought provoking ideas about why we should rethink, and challenge the paradigm of "the vision thing". What are your thoughts?
Nov 13, 2019
In this episode we talk about "guestology". This is Disney speak for the study of your guests. If you want your organization to be successful you need to have systems in place that allow you to constantly evaluate the guest experience.