Feb 28, 2020
The Magic of Integration, the last chapter in "Be Our Guest, Perfecting the Art of Customer Service", brings everything together to explain how Disney creates Magic. How does your office bring everything together to create magic for your guests? We hope you enjoyed this series, if you did shoot us...
Feb 24, 2020
Chapter 5- The Magic of Process ties together the previous two chapters. In this discussion we share some of the key points and how we can relate that to what we do in our office. In any organization how we do things, understanding how we do things, is essential for improvement. Disney again does this better...
Feb 17, 2020
Dreams- we all have them. At least we all should have dreams. It does not matte what position you hold within an organization, you have the right to have your own dreams for what you and the organization can achieve. More importantly, you may have dreams that are outside of the organization, and that is a great...
Feb 12, 2020
Chapter 4, page 87, Disney- Perfecting the Art of Customer Service, is all about setting the stage. In my opinion this is one of the most overlooked areas in any organization. The stage is bigger than you think, and if any organization understands this concept it is Disney. They go above and beyond in setting the stage,...
Feb 12, 2020
In this episode we discuss chapter 3 of "Be Our Guest, Perfecting the Art of Customer Service", The Magic of Cast. This chapter is all about building the right team. Your cast (Disney speak for TEAM) is everything. Without the right TEAM your will not be able to deliver the magic that keeps people coming back....