May 8, 2019
Have you ever thought about producing an internal podcast for your organization? In this episode I talk about how this show was developed initially for the TEAM at Minster Dental Care. Our organization was growing fast, and I wanted to find a way to calibrate new TEAM members with veterans around topics related...
May 6, 2019
Remember who pays the bills. Dentistry is a service organization. Without patients/customers there is no income, and you cannot pay the bills. This is important to remember because every patient that comes through that door pays your bills. And because they pay your bills, you should make sure that every patient,...
May 2, 2019
What does it mean to "win" in your organization? In dentistry this can be confusing because there are so many key encounters, and experiences that could be defined as a win it can be hard to define. Therefore it is important to define for your TEAM what a "win" is. Setting goals and recognizing "wins" helps to educate...