Aug 27, 2019
Delivery systems, how you make your vision a reality is where everything starts to come together. This is the third point on the compass, which Disney divides into three categories: employees, setting, and process. If you want your organization to be exceptional, take time to think about what delivery systems you have...
Aug 19, 2019
We continue our discussion on the second point of Disney's quality service compass, quality standards. In your office, you need to have quality standards that allow you to both meet your goals, and serve as the measures of your level of service. Does your TEAM know what the quality standards are for your office?...
Aug 12, 2019
This week we talk about Guestology, Disney speak for anything and everything related to their guests. Guestology is the art and science of understanding the wants, needs, and experiences of your guests. Disney is the best. What we hope you take away from this podcast is a deeper appreciate for why taking time to see...
Aug 6, 2019
In this episode we talk Frenectomies with Dr. Greg Notestine (A General Dentist who has treated over 13,000 patients) and Mrs. Jen Steinke (RN, International Board Certified Lactation Consultant, and CranioSacral Therapy). This is an epic discussion that covers, assessment, diagnosis, treatment and the ideas and...
Aug 5, 2019
As we continue our journey through the book, "Be Our Guest, Perfecting the Art of Customer Service", we discuss the concept of quality service and what it means in Disney speak to "bump the lamp". Attention to detail is essential when trying to create a magical experience for your guests. How well does your...